How can we help?

We recommend downloading the MyDPD app to check on the status of your parcels. If you cannot track your parcel using the app, please contact us on 01698 84 25 28.

If the product you wish to purchase is out of stock, simply add your email address via the Notify Me button.

As soon as the product comes into stock you will receive an email alert.

If your order is incomplete, please get in touch as soon as possible. Bear in mind that different products may be sent out from multiple locations, so they might arrive separately.

Please contact us as soon as possible if an item arrives damaged. Include your order number and, where possible, photographs showing the damage and packaging. This will help us resolve the issue more quickly.

We don't currently produce product catalogues, as our range changes throughout the year.

The best way to keep up to date with new products, offers and changes to our range is to subscribe to our newsletter.

If you'd like to subscribe, simply email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll add you to our mailing list.

For details on how we use and protect your personal data, please see our privacy policy.

Select products can be printed with a custom design/logo. These products typically have order minimums, extended lead times, and one-time design fees associated with them. Personalised products cannot normally be returned unless faulty or incorrect.

Yes. We’re always looking to expand our range. If there’s a brand or product you’d like us to stock, please get in touch via our Contact Us page. We can’t promise to add everything, but we’ll certainly look into it.

Please contact us as soon as possible if you need to change your order. If it has not yet been processed by our warehouse, we may be able to make changes, but we cannot guarantee this.  
Once an order has been processed or dispatched, we may be unable to amend it.

If you need to cancel an order, please contact us as soon as possible. If your order has not yet been processed or dispatched, we may be able to cancel it immediately.

If your order has already been dispatched, you may still be able to return it in accordance with our Returns Policy. Consumer cancellation rights and some exclusions apply. Please see our Returns Policy for full details.

We accept Visa, Mastercard and American Express, along with Apple Pay, Google Pay and PayPal. Klarna may also be available for eligible orders.  
If you're paying with a non-UK card, your card provider may convert the transaction into your local currency and may apply its own exchange rate or charges.

Online card payments are processed securely by Mollie or Stripe, and payment information is encrypted during checkout.

Sign in to your account to view and update your personal details.

Visit the Password Reset page and enter your registered email address. We'll send you an email with instructions to reset your password. 

You can view the progress of your order here. If your order has been sent via DPD courier, you can use the tracking number provided to track your parcel with DPD via this link. For Parcelforce delivery, you will receive a tracking link directly from Parcelforce.

For information on delivery methods and times, please see our delivery information page.

Yes, we deliver to many UK offshore and remote locations. Delivery services, times and charges vary by postcode and will be shown during checkout. See our Delivery Information page for more details.

Yes, we are able to accept orders for delivery to BFPO addresses.